POLICIES, REFUNDS AND EXCHANGES:
Please read our refund and exchange policies carefully before placing your order. Our brand will not be liable if these policies have not been read:
- We do not provide exchanges or refunds. If you have received an outfit that is faulty, or have an alteration issue, our team will be happy to assist until client’s satisfaction. No requests of alterations will be entertained after one week of receiving the order. No exchanges/refunds/claims can be made on promotional products
- No exchange or refunds for jewelry once the order has been placed.
- If a client is unable to provide measurements on time for bespoke, we will not be responsible for delayed deliveries.
- Due to external factors affecting our work-stations, we can re-schedule the delivery date of the outfits at any moment. Our team will keep the client informed. During rush hours or delays in verification of information, orders can face temporary delays.
- We take full payments for our jewelry, semi-formal and formal outfits.
Shipping charges are based on destination, size and weight of your order on international orders. Any customs duties or taxes applied will have to be paid by the client and our brand will not be responsible. If an item has been damaged during transit, the shipping services will be liable.
All our items are made to measure, due to which there’s no exchange/refund policy however, we value our clients and their concerns, if there’s anything that they are unsatisfied with shall be sorted out until client’s satisfaction.
Due to different screen resolutions, the colors may appear slightly different to what they may seem on the screen.
Our standard response time is 24-48 hours via e-mail
We can put our operations to halt at any time due to any external unforeseen issues such as threat of any disease/lockdown/security threat that impact our workshop until further notice/situation is better
Standard Delivery time for our outfits is 6-8 weeks. It may take a couple of days over or less if there is an external issue that impacts our workshop.
Delivery time for accessories is 2-3 weeks.
All international orders are delivered through DHL. The delivery charges will be paid by the client at the time of the order placement. Once the order has been dispatched, it’ll be between the client and the DHL representative to track their order via the provided tracking code.